Social Welfare Office Potsdam | Opening Hours & Contact

The Social Welfare Office Potsdam is the first important point of contact for many people in a challenging life situation when it comes to social benefits, advice, and responsibilities. The search term refers to the department of Social Affairs and Inclusion of the state capital Potsdam, which operates at Behlertstraße 3a, House M/N, and bundles various service areas for different life situations. Those seeking support for basic security, assistance for living expenses, care assistance, or integration assistance need reliable information about address, accessibility, application process, and opening hours. That is why this page focuses on the most important facts, so that citizens do not have to search for long but can quickly reach the right place. The city recommends making an appointment via email or phone for many concerns, while there are also fixed consultation days for personal visits. This creates a clear, reliable framework for people who need support and must first orient themselves. ([vv.potsdam.de](https://vv.potsdam.de/vv/oe/173010100000032116.php?utm_source=openai))

Opening Hours, Contact, and Appointment Scheduling at the Social Welfare Office Potsdam

The official service information of the state capital Potsdam makes it clear that personal visits to the department of Social Affairs and Inclusion should be best prepared. Without an appointment, citizens can come by on consultation days: Tuesdays from 9 AM to 12 PM and from 1 PM to 6 PM, as well as Thursdays from 9 AM to 12 PM and from 1 PM to 4 PM. At the same time, the city explicitly advises to make an appointment in advance via email or phone to avoid long waiting times. For the service areas, the city provides the central contact address soziales-inklusion@rathaus.potsdam.de, and in the Easy Language pages of the city, the phone number +49 331 289-22 11 is also provided for social benefits. For basic security, the city also refers to the phone number 0331 289 2108 and the email grundsicherung@rathaus.potsdam.de. This combination of appointments, direct contact options, and fixed consultation hours makes the authority more predictable than many people initially expect. Especially for applications, proofs, or questions about responsibilities, a pre-arranged contact is often the fastest way to avoid follow-up questions and submit documents completely. ([vv.potsdam.de](https://vv.potsdam.de/vv/oe/173010100000032116.php?utm_source=openai))

Practically important is also: The city distinguishes between personal visits, written submissions, and electronic contact. This means that not every concern must necessarily be handled in the building at Behlertstraße. Those who want to submit documents or have questions about an ongoing process can continue to present applications in writing, electronically, or by phone. The city provides the postal address Friedrich-Ebert-Straße 79/81, 14469 Potsdam for this purpose. For visitors, this structure is helpful because they can decide in advance whether they need an appointment in House M/N or whether an application by post or email is sufficient. The current city page also points out that the service terminal at Behlertstraße 3a, House M/N is currently not staffed. Therefore, anyone looking for just a brief piece of information or initial orientation should not rely on spontaneous direct service being available there but rather use the mentioned contact methods. This clear mix of personal advice, fixed times, and written alternatives makes the Social Welfare Office Potsdam easily accessible for many concerns. ([vv.potsdam.de](https://vv.potsdam.de/vv/oe/173010100000032116.php?utm_source=openai))

Address, Directions, and Orientation at Behlertstraße 3a

The visitor address of the Social Welfare Office Potsdam is Behlertstraße 3a, House M/N, 14467 Potsdam. This address appears multiple times on the official pages of the city and is thus the most important orientation for people who wish to visit in person. The department of Social Affairs and Inclusion is located there, as well as various working groups that deal with individual types of services. For many search queries, this location information is crucial because it is often unclear in everyday life whether a service must be applied for directly at the Social Welfare Office, at a sub-department, or by post. The city therefore visibly separates between the visitor address and the postal address. Postal items should be sent to Friedrich-Ebert-Straße 79/81, while visits take place at Behlertstraße 3a. This distinction is important when documents, proofs, or forms must be received on time. Those who know the official structure save time and prevent documents from being sent to the wrong place. ([vv.potsdam.de](https://vv.potsdam.de/vv/oe/173010100000032116.php?utm_source=openai))

There are also relevant hints for orientation within the building itself from the city pages. The state capital documents the location with official photos and refers to the building complex as the Social Town Hall or administrative location for social services. While this is not a classic service center with an event character, for people with official visits, this functional clarity is crucial: Where is the entrance, what house designation applies, and which office is responsible? In addition, the city refers to an overview of its administrative locations, which facilitates the classification of the building within the Potsdam city administration system. For the search intent around address and directions, this is particularly useful because users usually do not just search for a street but also need the correct administrative context. As a result, Behlertstraße 3a, House M/N is the central place for personal contact with the Social Welfare Office Potsdam, while written communication takes place through the city’s designated postal address. ([vv.potsdam.de](https://vv.potsdam.de/vv/oe/173010100000032116.php?utm_source=openai))

Basic Security in Old Age and Disability in Potsdam

One of the most important service areas of the Social Welfare Office Potsdam is basic security in old age and disability. The city describes this service as support for people who can no longer engage in gainful employment due to age or health reasons and cannot finance their necessary living expenses themselves. The city's aid and advisory services also explain that basic security in old age is intended for individuals aged 67 or older or for adults with permanent full disability. This makes it clear that it is not a general social benefit for every household but a targeted protection for clearly defined life situations. This is important for those affected because the eligibility requirements and responsibilities must be clarified early on before documents are collected or applications are submitted. The city lists this area as the working group Basic Security SGB XII, which makes the institutional responsibility transparent and facilitates access to advice and application. ([vv.potsdam.de](https://vv.potsdam.de/vv/produkte/173010100000012782.php?utm_source=openai))

For the search for contact, application, and form, it is also relevant that the working group Basic Security SGB XII is listed with the number 3833. The visitor address is also located at Behlertstraße 3a, House M/N, 14467 Potsdam, while the postal address remains Friedrich-Ebert-Straße 79/81. The city provides the email grundsicherung@rathaus.potsdam.de and the phone number 0331 289 2108 for this area. Therefore, anyone searching for social welfare office potsdam basic security or social welfare office potsdam application will find the central point for the topic of basic security in old age and disability here. In practice, it is advisable to compile the income and asset situation, medical evidence, and existing notices in advance so that the consultation proceeds quickly. Even though the city does not preemptively address every individual question in detail on its pages, the responsibility is clear: The department of Social Affairs and Inclusion processes these services in Potsdam, and the working group Basic Security is the specific point of contact for this. For people with limited financial resources, this clarity is particularly valuable because it significantly shortens the path from initial information needs to the actual application. ([potsdam.de](https://www.potsdam.de/de/content/hilfs-und-beratungsangebote-potsdam?utm_source=openai))

Care Assistance, Integration Assistance, and Care Consultation in Potsdam

Another central topic area around the Social Welfare Office Potsdam is care assistance. The city’s administrative structure shows the area 384 Inclusion and Care Assistance as well as the working group 3843 Care Assistance. Additionally, the city explicitly refers to this area as a contact point for questions about burial costs. This shows that care assistance in Potsdam does not just exist as an abstract term but as a clearly defined administrative task with specific contact details. For relatives, those in need of care, or legally obligated individuals, this is important because the search for care assistance potsdam or social welfare office potsdam burial costs usually occurs during a phase when quick and clear information is needed. Additionally, the Care Support Center Potsdam offers quick and uncomplicated help for those in need of care, people threatened by the need for care, relatives, and all interested parties. The consultation can take place by phone, in person at the Care Support Center, in external offices, or even at home. The city provides the phone number 0331 289 2213 and the email potsdam@pflegestuetzpunkte-brandenburg.de for this purpose. ([vv.potsdam.de](https://vv.potsdam.de/vv/oe/173010100000032146.php?utm_source=openai))

Integration assistance is also clearly organized at the Potsdam Social Welfare Office. The city points to several working groups, including the working group 3841 for adults with intellectual or physical disabilities within special living arrangements, as well as further groups for people with mental disabilities, for children and adolescents, and for adults outside special living arrangements. In Easy Language, the city names the address Behlertstr. 3a, House M/N, 14467 Potsdam, the email Eingliederungshilfe3841@rathaus.potsdam.de, and the phone number 0331 289-0 for integration assistance. The city explicitly requests to make an appointment there so that advice and documents can be discussed in an orderly manner. For those affected, this is more than just an administrative detail: Integration assistance is an important tool to secure participation in social life, and the Potsdam pages clearly show that this assistance is divided into various sub-areas. Additionally, the city makes it clear that there is an appointment service in House 1 of the Care Support Center, on Tuesdays and Thursdays with personal care consultation. This means that the location Behlertstraße is not just an office location but a connected point of contact for care, participation, and advice. ([leichtesprache.potsdam.de](https://leichtesprache.potsdam.de/de/die-eingliederungs-hilfe-fuer-erwachsene-0?utm_source=openai))

The official structure is particularly helpful when one is not exactly sure whether the concern is more care-related, social welfare law-related, or participation-related. While the city does separate the areas organizationally, from the user's perspective, they often belong closely together. For example, someone in need of care may simultaneously have questions about financing, services in a nursing home, support in everyday life, or participation. The Potsdam pages therefore outline several paths: making an appointment with the responsible office, consulting through the Care Support Center, and using email or phone for initial clarification. For people searching for social welfare office potsdam care assistance or social welfare office potsdam integration assistance, this is a real advantage because it eliminates the need to awkwardly visit various offices in the town hall. Instead, there are clearly named working groups, documented contact addresses, and a location where the topics converge in an orderly manner. This administrative structure is crucial, especially in the everyday lives of caring relatives or people with disabilities, as it reduces time, travel, and uncertainty. ([vv.potsdam.de](https://vv.potsdam.de/vv/oe/173010100000032146.php?utm_source=openai))

Applications, Forms, and Burial Cost Coverage at the Social Welfare Office Potsdam

Those searching for social welfare office potsdam form, social welfare office potsdam application, or social welfare office potsdam email usually need not only an address but a functioning application logic. Here, the Potsdam city administration is relatively transparent: Concerns can be presented in writing, electronically, or by phone, and the corresponding applications should be sent to the state capital Potsdam, Department of Social Affairs and Inclusion, Friedrich-Ebert-Straße 79/81, 14469 Potsdam. Additionally, the city refers to information sheets, application forms, and PDF documents in the virtual town hall for various services. For example, there are information sheets and applications for services related to integration assistance or other social benefits. For citizens, this means that many paths can already be prepared before the personal appointment. By compiling proofs, notices, or certificates, one saves time and avoids follow-up questions. The official structure also shows that the city does not only operate a single social authority but various working groups with their own tasks and contact paths. ([vv.potsdam.de](https://vv.potsdam.de/vv/oe/173010100000032116.php?utm_source=openai))

A particularly sensitive topic is the coverage of burial costs. The city explains that coverage of burial costs can be applied for under § 74 SGB XII if it is unreasonable for the obligated persons to bear the costs themselves, either financially or personally. For this case, the state capital Potsdam explicitly names the contact person in the area of care assistance with the phone number 0331 - 289 - 20 58 and the email hilfezurpflege@rathaus.potsdam.de. Additionally, there is a separate service for burial cost coverage in the virtual town hall, which facilitates formal access. This shows that even for exceptionally burdensome life situations, there is a regulated administrative path available. Therefore, anyone searching for social welfare office potsdam burial costs will find a clearly defined responsibility and not just general information. The city also provides an information sheet that explains both the process and the legal framework. This is important for affected relatives because, in such situations, not only emotional stress but also time pressure arises. A clear application path with a contact point, information sheet, and online information can be crucial in alleviating this burden. ([vv.potsdam.de](https://vv.potsdam.de/vv/Infoblatt-zum-Bestattungsrecht_2025.pdf?utm_source=openai))

Together with the other services, a very practical picture of the Social Welfare Office Potsdam emerges: Basic security, assistance for living expenses, care, integration assistance, and burial cost coverage are not loose keywords but part of a documented administrative offering from the city. The official pages name the responsibilities, contact paths, consultation hours, and postal address. Those who want to seriously speed up the process should sort the documents in advance, use the appropriate email address, and make an appointment for complex cases. This is also relevant from an SEO perspective because search queries such as social welfare office potsdam phone number, social welfare office potsdam contact, or social welfare office potsdam basic security usually boil down to the same core: quick orientation, right place, right documents, clear times. The Potsdam administration provides very clear answers to these questions on its official pages. Thus, the Social Welfare Office Potsdam is not just an authority for many citizens but a structured access to help in difficult life phases. ([vv.potsdam.de](https://vv.potsdam.de/vv/oe/173010100000032116.php?utm_source=openai))

Sources:

• State Capital Potsdam – Aid and Advisory Services in Potsdam
• State Capital Potsdam – Department of Social Affairs and Inclusion
• State Capital Potsdam – Service Terminal and Housing Advisory Service
• State Capital Potsdam – Burial Cost Coverage
• State Capital Potsdam – Information Sheet on Benefits for Education and Participation